Terms & Conditions
1. THESE TERMS
These are the terms and conditions on which we supply services and/or products to you. By using our services or purchasing our products, you will be deemed to have read, understood, and accepted these terms and conditions.
2. HOW TO CONTACT US
2.1 - We are based at; SJ Bean Clocks, 15 Newark Road, North Hykeham, Lincoln LN68RB. You can contact us by telephone on 01522 694709 or by writing to us at info@sjbean-dialrestoration.co.uk.
2.2 - If we need to contact you, we will do so by telephone or in writing to the email address or postal address provided to us in your order.
2.3 - When we use the word "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT FOR SERVICES WITH YOU
3.1 - While we may provide an initial indication of cost, we will generally need to inspect an item to provide an accurate estimate for our services. Estimates are carried out in good faith and may require a non refundable fee of no more than £65. Should the work proceed, this fee becomes a deposit against the final invoice. Should the estimate for the work be declined then the fee (if applied) will be used to cover our administration charge (see clause 3.5). You can request an estimate as follows:
(a) - Drop-off. You can drop off your item at a time pre agreed at 15 Newark Road, North Hykeham, Lincoln LN68RB Please note the workshop is open by appointment only and unexpected visits may be turned away.
(b) - By post. You can send your item directly to us at SJ Bean Clocks, 15 Newark Road, North Hykeham, Lincoln LN68RB, with a covering note setting out your name, contact details and repair instructions. We advise that you use a form of tracked delivery service and ensure your item is insured while in transit with an appropriate level of cover. Note that it is your responsibility to ensure proper packaging and we will not be responsible for any loss or damage caused to your item during transit either to us, or in being returned back to you. We cannot guarantee the return of any packaging, so please do not send your item to us in its original box or packaging.
(c) - Estimates over email for dial restoration will not incur any charges, however if upon receipt of the dial there is more damage than expected we reserve the right to adjust the estimate before starting the work. We will inform you before any work starts should this situation occur.
3.2 - By sending your item to us, you accept and authorise us to dismantle and clean the item if deemed necessary (including removing lubricating oils from the mechanism) in order to carry out an assessment.
3.3 - We will provide you with an estimate for our services by email once we have inspected your item and assessed the services required. Our estimate will be valid for 60 days.
3.4 - If you are happy for us to proceed with the services, you will need to respond to our email to confirm that you accept the scope of work proposed, the estimated cost and that we are authorised to commence the work immediately. We will not start work on your item until we have written confirmation from you authorising us to do so.
3.5 - If you are not happy with the estimate provided, you must inform us in writing. Declined estimates may carry an administration fee of £65 which is payable in the form of a non-refundable initial deposit (see clause 3.1).
3.6 - Note that if an item is returned undone, in no circumstances should the item be run without first being serviced to apply lubricating oils, as doing so could cause damage to the mechanism. We accept no liability for any damage caused to an item in this way.
3.7 - Under no circumstances will we work on counterfeit goods. We are required by law to pass any counterfeit goods received to the relevant authorities.
3.8 - By sending your item to us for an estimate and/or services, you acknowledge and accept that we may photograph the item, store the images and use these in our social media posts for marketing purposes.
4. CARRYING OUT THE SERVICES
4.1 - Please note that timescales given for completion of the services are estimates only and we will not be liable to you if these are not adhered to. As soon as it becomes apparent that the services will take longer than the original estimate given, we will always try to provide a revised timescale as soon as we can.
4.2 - On occasion, it may be necessary for us to send an item to a trusted third-party specialist to carry out a specific element of the services. Any associated costs will have been included in our estimate.
4.3 - Although we carefully assess all repairs and services, we reserve the right to charge for any unforeseen work, further parts required to complete the repair and/or any extra work that is needed. We will inform you as soon as possible if this situation should arise.
4.4 - The timing and accuracy of your item will be adjusted and tested so that the item is returned to you with a performance as good as can reasonably be achieved. However, as a normal effect of ageing, accuracy and tolerances will decline with time. This is a normal consequence of 'wear and tear' for which we cannot be held responsible.
5. OUR PRODUCTS
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
6. PRICE AND PAYMENT
6.1 - We accept payment by direct bank transfer to: Mr Simon J Bean, Barclays Bank, Sort code 20-50-21, account number 30293377 or with credit and debit cards. When you must pay depends on what products or services you are buying:
(a) - For services, you must pay for the services once we have notified you that we have completed the services and before we dispatch your item to you or allow you to collect your item. No item serviced will be returned until full payment is made.
(b) - For goods, you must pay for the products before we dispatch them. We will dispatch the products to you as soon as reasonably possible after your order is made.
6.2 - We can charge interest if you pay late. In the event that our services have been completed and you do not make payment to us for our services within 30 days from the invoice date (the "Due Date"), we may charge interest to you on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
6.3 - Clocks or barometers which remain unclaimed or delivery if applicable has not been able to be arranged with the customer longer than 30 days past the notification of being ready or the completion of work, payment or purchase are subject to storage fees. These fees are: Mantel or shelf clocks and barometers -- £10 per week or any portion of a week; Wall and grandfather clocks -- £15 per week or any portion of a week.
6.4 - We reserve the right to sell or auction uncollected/unpaid items after a period of 12 months to recoup any money owed. If this situation should arise, we will notify you in writing one month before we intend to sell or auction the item.
7. WARRANTY
7.1 - We will rectify any defects arising from any services provided by us for a period of 12 months from the date on which we notify you the services have been completed, provided that you report any such defects to us as soon as reasonably possible. (Note our warranty runs from the time the services are completed, rather than from when the item is collected, due to degradation of oils and batteries).
7.2 - The warranty does not cover accidental damage, wilful mistreatment, wear and tear, or any repairs or services carried out by third parties. The warranty excludes all glass, springs, chains, cables and lines, and any damage subsequently occurring from the failure or breakage of these excluded items, or by failure or damage due to metal fatigue. Note the warranty will not apply and we will not be held liable for problems not related to the original service we performed to your item.
7.3 - Partial repairs are not covered by any guarantee.
7.4 - If a clock is moved or adjusted inappropriately, this will immediately void your warranty.
7.5 - The warranty is a “return to base” warranty and you will be expected to return the item to us to carry out warranty repairs. If we need to travel to your house we will charge for this service , travel costs are not included in our warranty and will be charged accordingly.
8. YOUR RIGHT TO TERMINATE THE CONTRACT FOR UK RESIDENTS ONLY
8.1 - For services, you have a right to cancel within 14 days. However, once your order has been accepted, we may start work on the repair straight away and once the services have been completed, you will not be entitled to change your mind (even if this is within the 14 day cancellation period). If you wish to cancel after we have started to provide the services, but before we complete the work, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.2 - For products, you have a right to cancel within 14 days from the date on which you receive the goods, unless you have ordered multiple products which are split over several deliveries. In this case, you have 14 days from the date on which you receive the last delivery.
8.3 - We will pay the costs of return: (i) if the products are faulty or misdescribed; or (ii) if you are ending the contract because of a change to the terms, an error in pricing or description, or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances, you must pay the costs of return.
8B. YOUR RIGHTS TO TERMINATE THE CONTRACT FOR OVERSEAS CUSTOMERS OUTSIDE OF THE UK
8B.1 - In the event you wish to cancel the services you may do so for a period of x days without penalty or cost to you.
8B.2 - Should you wish to return the product, this will be at your sole cost and expense and any postage or packaging will not be reimbursed.
9. PRIVACY POLICY STATEMENT
9.1 - We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
9.2 - When you have your item serviced, make an order or enquire using our online form, we need to know your personal contact details. This allows us to contact you with an estimate, for payment, updates or to fulfil your order. You have the option to withhold any personal information that is not required for this process.
9.3 - We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase or payment.
9.4 - We will email you occasionally with updates on our products and services. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
9.5 - We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by writing to info@sjbean-dialrestoration.co.uk
10. GENERAL
10.1 - You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
10.2 - Nobody else has any right under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.3 - If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.4 - Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
10.5 - These terms are governed by English law and any dispute or claim arising out of, or in connection to, these terms shall be subject to the exclusive jurisdiction of the English courts.
Please contact us for pricing and quotes.
